RETURN & REFUNDS POLICY

Effective Date: July 22, 2026

At Trucking Container, customer satisfaction is important to us. We understand that circumstances may arise where a return or refund is necessary. This Return & Refund Policy explains the conditions under which products may be returned, canceled, exchanged, or refunded.

Please read this policy carefully before placing your order.

Order Cancellations

Orders may be canceled before they have been scheduled for shipment.

  • Orders canceled before processing will receive a full refund.

  • Orders canceled after processing but before shipment may be subject to administrative costs.

  • Once a product has been shipped, it is no longer eligible for cancellation and will be treated as a return, if applicable.

  • Custom-built or modified products cannot be canceled once production has begun.

Refunds for eligible cancellations will be issued to the original payment method.

Returns for New Shipping Containers

New (One-Trip) shipping containers may be returned within 30 calendar days of delivery if:

  • The container remains in substantially the same condition as delivered.

  • It has not been modified, altered, or damaged after delivery.

  • It is returned with all original components.

After inspection and approval, eligible refunds will be processed in accordance with this policy.

Returns for Used Shipping Containers

Used containers may be returned within 14 calendar days of delivery only if:

  • The return is approved by Trucking Container.

  • The container has not been altered or damaged after delivery.

  • The condition matches its condition at delivery.

Because used containers naturally include cosmetic wear and age-related imperfections, these characteristics are not valid reasons for return.

As-Is Products

Products sold As-Is are sold with all existing cosmetic and operational conditions disclosed at the time of sale.

Except where required by applicable law:

  • As-Is products are non-returnable.

  • As-Is products are non-refundable.

  • No exchanges will be provided for normal wear, rust, dents, repairs, or cosmetic imperfections.

Trailers and Container Chassis

Trailers, container chassis, and related equipment may be returned within 14 calendar days of delivery if:

  • They have not been used beyond reasonable inspection.

  • They remain in their original condition.

  • They pass our return inspection.

Any damage or excessive wear may reduce or eliminate refund eligibility.

Modified or Custom Units

Custom-built, modified, or specially ordered containers are manufactured to customer specifications.

For this reason:

  • Custom orders are final sale.

  • Modified containers cannot be returned once fabrication has begun.

  • Deposits for custom projects are generally non-refundable.

Exceptions may be made only if required by law or in the event of a confirmed manufacturing defect.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery.

Customers should provide:

  • Order number

  • Photographs of the product

  • Photographs of any damage

  • A description of the issue

Once verified, Trucking Container may, at its discretion:

  • Repair the product.

  • Replace the product.

  • Exchange the product.

  • Provide a partial refund.

  • Provide a full refund when appropriate.

Buyer’s Remorse

We understand that purchasing decisions sometimes change.

Returns based solely on buyer’s remorse may be accepted only if:

  • The product qualifies for return under this policy.

  • The product is returned in substantially the same condition as delivered.

  • The customer is responsible for all return transportation costs.

  • Applicable restocking fees may apply.

Original delivery charges are not refundable.

Return Freight

Unless the return is due to our error or a verified warranty issue, customers are responsible for:

  • Return shipping costs.

  • Transportation arrangements.

  • Loading costs.

  • Any required permits.

  • Insurance during return transit.

Customers may use their own qualified transportation provider or request assistance from Trucking Container, subject to availability and additional charges.

Restocking Fees

Approved returns may be subject to a restocking fee of up to 15% of the purchase price to cover inspection, handling, inventory processing, and administrative costs.

No restocking fee will be charged when the return is the result of:

  • An incorrect shipment by Trucking Container.

  • Verified shipping damage.

  • An approved warranty claim.

Delivery Fee Treatment

Shipping and delivery charges are generally non-refundable once delivery has been completed.

If Trucking Container delivers an incorrect product or approves a return due to our error, we may reimburse applicable delivery charges at our discretion.

Any additional delivery or redelivery charges resulting from customer-requested changes, failed delivery attempts, or inaccessible delivery locations remain the customer’s responsibility.

Refund Timing

Once an approved return has been received and inspected:

  • Refunds are typically processed within 5–10 business days.

  • Refunds will be issued using the original payment method whenever possible.

  • Processing times may vary depending on your financial institution or payment provider.

If a refund cannot be issued to the original payment method, an alternative method may be arranged where permitted.

Collection and Return Destination

Customers must not return products without prior authorization.

If a return is approved:

  • Trucking Container will provide return instructions.

  • Customers may be directed to return the product to one of our designated inspection or distribution facilities.

  • In some cases, we may arrange collection from the customer’s location, with applicable transportation charges unless the return is due to our error.

Unauthorized returns may be refused.

Non-Returnable Products

The following products are generally non-returnable:

  • As-Is containers.

  • Modified or custom-built containers.

  • Containers altered after delivery.

  • Products damaged due to customer misuse.

  • Products damaged after delivery.

  • Clearance or liquidation items marked “Final Sale.”

  • Products returned without authorization.

  • Products missing major components or accessories.

  • Special-order equipment obtained specifically for a customer’s request.

Inspection of Returned Products

All returned products are inspected upon arrival.

Refund eligibility depends on:

  • Product condition.

  • Compliance with this policy.

  • Inspection results.

  • Evidence of misuse or damage after delivery.

If a returned product does not meet our return requirements, it may be returned to the customer at the customer’s expense.

Contact Us

If you have questions about this Return & Refund Policy or wish to request a return, please contact our customer support team through the Contact Us page on TruckingContainer.com before shipping any product back to us.

Our team will guide you through the return process and help ensure your request is handled promptly and fairly.

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